Please don`t worry, it is normal. As the phone cannot detect the face information when the screen is off, Face Access cannot work.

Please go to Settings>Fingerprint, face and password(Face and password)>Face>enter the password, and choose Clear facial data.Then click Add a face to re-record the face information.

Please go to Settings>Fingerprint, face and password(Face and password)>Face, turn on Screen Fill Light. Then the screen brightness will be increased during lock screen recognition when the ambient light is weak.

We are sorry it cannot be turned off currently. If you hope it can be disabled, please give us a feedback.

i Manager 5.0 and higher version has the built-in Anti-virus engine, which can help protect our phones from virus. You can go to i Manager>touch the Settings icon at the upper right corner>Check for update to update it to 5.0 or higher version.

Warmly Tips: i Manager 5.0 and higher version is not supported on the phones with Funtouch OS 2.6 and lower version.

The icons on your Home screen are shortcuts to your apps, and so you can quickly delete them without actually uninstalling the app or losing any of your data. Hiding an app icon means it will not appear on the phone desktop.

For Funtouch OS 3.0:

1. Tap blank space on the Home screen to bring up Hide icon;

2. Set the privacy password and the password is the same as Hide icon password.

3. Slide the app icon downward to hide it.

Warmly Tips: Hide icons is not available in Funtouch OS 3.1 and higher version(Excluding V5s and V5 Plus).

For Funtouch OS 2.6 and lower version:

1. Press Menu button on the left of Home button, select Hide icon;

2. Tap the app icon you would like to hide, then it will disappear from the screen.

Go to Settings>More settings>Permission management(Applications)>Install unknown apps>select the app, then you can allow or disallow it to install the unknown apps.

For the below Funtouch OS 4.0, go to Settings(>More settings)>Security>turn on/off Unknown sources, then you can/cannot install the unknown apps.

1. Go to Settings>(More settings>)Security>Visitor mode to configure Visitor mode;

2. Visitor password is related to your lock-screen password. Please set your lock-screen password first;

3. After the lock-screen password is set successfully, please proceed to set up your visitor mode password. Visitor mode password cannot be the same as the Lock-screen password;

4. You can protect contacts, hide icon and protect albums and videos under this mode

5. After the settings are complete, please enter the Visitor password on the lock-screen interface, your phone will enter visitor mode.

V7, V7+, X20, X20 Plus, V9, V9 Youth, X21 and subsequent phones sold in all countries or regions support the Alipay Fingerprint Payment. You can go to Settings>Fingerprint, face and password>Fingerprint>Payment to enable it.