You can cancel your order before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.
If you wish to cancel an order, please follow these steps:

• Contact us on our customer care number 9799653222.

• Drop an email at support@vivorajasthan.com

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

Generally, returns across all payment options take between 5 to 7 working days (excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank.

If the payment is not reflected within the estimated time, please reach out to us for your ARN/RRN numbers and then contact your respective bank.

Please note that refunds can only be made to the original card / account only and not through any other mode of payment.

The refund status can be viewed in your respective bank account statement.