You may initiate a replacement request by calling our customer care services at 9799653222. Once you have discussed the nature of your replacement request with our customer care executives, they will try to resolve the issue with the device, and may, under certain circumstances, advice a replacement.

Items within return window are eligible for free replacement. The replacement order will be shipped through standard shipping once the original order is returned. Replacements can be requested if the following conditions apply:

· Item received is physically damaged;

· Item received has missing parts or accessories;

· Item received is different from their description on the product detail page ; or

· Item received is defective/does not work properly?

Please Note: Before returning, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled.

During replacement if the product is out of stock then the amount will be refunded to customer in their source account (Initial Payment Mode)

Once you have raised a replacement request, our team will investigate and initiate the replacement process. After the request is accepted, the pickup of the originally delivered product will be scheduled and the pickup person will contact you on the day of the pickup. Also, you will receive an e-mail advising you on the estimated delivery date of your new product. Based on customer’s location, delivery span varies. If you don't get the return within the promised date, your can inform us at 9799653222 and you can also write us on support@vivorajasthan.com .

No, we do not support change of product type or color.