Touch Your Heart

All Questions

If the firmware is downloaded from our official website and it is for your phone, the warranty is still valid after flashing your phone.

Please be assured that the warranty of your phone still works after it is recovered at service center.

Please visit our service center near you, our engineers will help you check if they are authentic.

Generally speaking, if the phone can work normally, that means the hardware of your phone is in good conditions. If you are still worried, you can go to our service center for comprehensive detection.

If your phone is under warranty and the faults are not caused artificially(For details, please refer to our warranty terms), it can be repaired freely at our service center. If the warranty runs out or the faults are caused artificially, our service center will only bill you for the parts.

Please visit our service center and our engineers can help you check it.

Please don’t worry, you can bring your phone to the store where you purchase our phone, and ask the promoter to help deliver your phone to the nearest service center for you instead.

Charge your phone to 60%-80%(Please do not charge it fully), then place it in a dry and cool temperature. Over a period of time, charge it again. Make sure the battery capacity is not low.

Yes, it is free to recover your rooted phone at our service center.

Currently, Maintenance Schedule Online System is under construction. During this time, you can contact our local service center for details.