The Screen-broken Insurance service is available in some regions. For the specific Screen-broken Insurance service information, please contact our local service center.

Don`t worry, if the warranty card and proof of purchase are lost, the warranty period is considered to begin 90 days after the date the phone was manufactured. For details, you can contact our service center.

If the faults are not caused by the liquid or water and the warranty period is longer than 90 days, after all damaged parts are replaced, your phone has remaining warranty. If it is less than 90 days, after all damaged parts are replaced, your phone has 90-day warranty. If you just want to replace some parts, the replaced parts have 90-day warranty.

If the faults are caused by the liquid or water and the warranty period is longer than 90 days, the replaced parts has remaining warranty. If it is less than 90 days, the replaced parts has 90-daywarranty. Your phone no longer has warranty.

Note:

•  Above warranty policy is applicable to the condition that the repair is charged.
•  If the repair is free and your phone is under warranty, after the repair, your phone has the remaining warranty.

Mobile phones are damaged for reasons not attributable to the quality of the products (for instance, water/moisture entering the mobile phone, drop and improper use), disassembled without authorization or repaired at a repair station not designated by the company. For details, you can consult our service center.

It violates our warranty policy. The phones that have been repaired in other places have no longer the warranty service. We recommend you have your phone repaired at our service center.

The Vivo Extended Warranty is available in some regions. For the specific information, please contact our local service center.

Thanks for your support. Since our phones sold in different regions may differ, please contact our local service center to confirme the warranty policy for your phone. In addition, our local service center can provide you with a free "software upgrade" service, regardless of whether your mobile phone is covered by the warranty.

If the faults are not caused by the liquid or water and the warranty period is longer than 90 days, after all damaged parts are replaced, your phone has the remaining warranty. If it is less than 90 days, after all damaged parts are replaced, your phone has the 90-day warranty. If you just want to replace some damaged parts, the replaced parts have the 90-day warranty.

If the faults are caused by the liquid or water and the warranty period is longer than 90 days, the replaced parts has the remaining warranty. If it is less than 90 days, the replaced parts has the 90-day warranty. Your phone no longer has the warranty.

Warmly Tips:

 Above warranty policy is applicable to the condition that the repair is charged.

 If the repair is free and your phone is under warranty, after repair, your phone has the remaining warranty.

You can check if your phone is authentic on our official website. If you have any questions during this process, please feel free to contact us.

For more accurate result, you can take your phone and phone box to our service center.

You can replace it within 15 days, and will receive 1 year of free maintenance from the date when you replace your phone at our service center if there are any functional faults.

The Vivo warranty policies vary from different territories/purchase channels. For local specific warranty policy information, please be subject to our service center.