You can bring your valid purchasing voucher to a customer service center and have the staff check for you.

Yes, it is totally free to update your phone at our service center.

We are glad to tell you that our service center provides the free services below:

Carry-in Service is supported in some regions currently. For details, please contact our local service center.

Customers who purchase a Vivo handset may replace it within 7 days, and will receive 1 year of free maintenance, and 6 Months Local Replacement Warranty for the battery, earphone, charger and USB cable from the purchase date if there are any functional faults(For details, please refer to warranty terms or contact the service center).

The Screen-broken Insurance service is available in some regions. For the specific Screen-broken Insurance service information, please contact our local service center.

If your phone has the built-in “vivo.com” app(1.1 and higher version), you can enter it>Support>Activate E-warranty card, then you can check the remaining warranty period of your phone on this interface.

You can also deduce the warranty period by the purchase time on the receipt. If you lost the receipt, you can contact our service center for the remaining warranty of your phone.

Warmly Tips: The remaining warranty period does not contain Extended warranty.

E-warranty card is the warranty proof. It is equivalent to a paper warranty card. However, we suggest you keep your receipt well. It is the most important proof of your phone. For the Replacement warranty policy, the receipt is necessary.

If the warranty has past, our service center only charges for the parts. If no parts need to be replaced, the repair is free.

Our phones apply to the integrated design. The display and the screen glass are attached together. If the screen is broken, it is necessary to replace the screen glass and display simultaneously. Hope for your understanding.