If your phone is rooted, it cannot install the system update normally. But don`t worry, you can recover your phone by flashing the firmware. Then you can install the system update normally.

V9 Pro supports Time & Model(vivo) Watermark for rear and front camera.

V9 Pro supports OTG. You can go to Settings>OTG to turn it on.

You can go to Settings>More settings>Backup & Reset to perform Restore(Reset) all settings.

Warmly Tips: Restore(Reset) all settings will restore default system settings and clear the system settings data such as Wi-Fi passwords, the paired Bluetooth devices information. However, it won`t delete app data and the files saved in your phone.

The output power of the Charger is 5V/1A, 5W.

We do not encourage our users to root Vivo phones based on the following reasons:

1. After the phone is rooted, it is easy to mistakenly modify or delete system files, which may cause problems such as crash, reboot.

2. Some illegal programs may gain important information in your phone and reveal your privacywithout your knowledge;

3. The rooted phone cannot install system updates. Forced installation of updates may result in the phone not booting normally;

4. The rooted phone violates our warranty policy and cannot enjoy our warranty service.

Warmly Tips: There is no method to root Vivo phone.

It does not support Always on Display, but supports Black screen glance. You can go to Settings>Smart motion>Air operation to turn it on.

The number of is_root won`t be changed even though it is recovered by flashing the firmware. Please don`t worry, our engineers at service center can help you change it.

V9 Pro does not support OIS.

Warmly Tips: Wipe data will delete data on your phone. We recommend you back up your important data before performing it.

For the Fullview Display phones:

a. Power off your phone, then press and hold Power button and Volume up button simultaneously until Vivo logo appears to enter Fastboot mode. Select Recovery mode by pressing Volume down button and enter it by pressing Power button;

b. Touch Wipe data>Wipe data>Wipe data. Then select Reboot system to reboot your phone.

For the phones with the 16:9 display screen:

a. Power off your phone, then press and hold Power button and Volume up button simultaneously until Vivo logo appears to enter Recovery mode;

b. Touch Wipe data>Wipe data>Wipe data. Then select Reboot system to reboot your phone(For Funtouch OS 2.0 and lower version, select Recovery mode by pressing Volume downbutton, enter it by pressing Power button. Then select wipe data/factory reset>wipe data>wipe data, and then select reboot system now to reboot your phone).