FBE Encryption Technology is based on file-level encryption technology. Compared with FDE based on disk-level encryption, the system performance of the phone with this function is better and the data encryption of the phone is more flexible.

Due to the inherent design of FBE Encryption Technology, the device cannot obtain data before it is unlocked. Therefore, Vivo phones using FBE Encryption Technology does not have the “Forgot password for the lock screen password” feature. It is recommended that you try to remember your lock screen password. At the same time, in order to strengthen your memory, if the lock screen password is not used every three days, when unlocking, the system will ask you to enter the lock screen password to unlock. The Fingerprint and Face Access can be used normally after unlocking.

If you have forgotten your lock screen password, you can bring your Vivo phone and invoice to our service center for assistance. Please be assured that we will help you with it.

We regret to tell you that your phone cannot be located once its data is wiped out.

Since Vivo phones using FBE Encryption Technology does not have the “Forgot password for the lock screen password” feature, in order to strengthen your memory, if the lock screen password is not used every three days, when unlocking, the system will ask you to enter the lock screen password to unlock. The Fingerprint and Face Access can be used normally after unlocking. Hope for your understanding.

For the phons with FBE Encryption Technology, some features cannot be used before unlocking, so there is Restore all settings in Recovery mode. You can be assured to use your phone.

Currently, our phones cannot be locked through SN code.

Due to the inherent design of FBE Encryption Technology, the device cannot obtain data before it is unlocked after reboot. Therefore, for the phones using FBE Encryption Technology, it is normal that the situations below happen before unlocking after reboot:

a. Face Access and Fingerprint: They cannot be used;

b. Notifications: The notifications from apps(Facebook, Messenger, WhatsApp, etc.) cannot be received;

c. Calling: Only contact number displays when there is an incoming call. The name of the contact cannot display;

d. Messages: The content of the message will not display when there is an incoming message;

e. Reminders: Reminders from Notes, Calendar or other apps cannot display the special content;

f. Camera Quickstart button: Camera Quickstart button on the lock screen cannot be enabled;

g. Screenshot, Smart wake, Kids mode etc cannot be used(Note: After unlocking the screen, it will continue running if you have enabled Kids mode before reboot).

Warmly Tips: After unlocking, you will receive the notifications from apps normally. And in the lock screen interface again, you can also receive the notifications before unlocking and use Smart wake, take screenshots.

Due to the inherent design of FBE Encryption Technology, the device cannot obtain data before it is unlocked after reboot. Therefore, for the phones using FBE Encryption Technology, it is normal that the situations below happen before unlocking after reboot:

a. Face Access and Fingerprint: They cannot be used;

b. Notifications: The notifications from apps(Facebook, Messenger, WhatsApp, etc.) cannot be received;

c. Calling: Only contact number displays when there is an incoming call. The name of the contact cannot display;

d. Messages: The content of the message will not display when there is an incoming message;

e. Reminders: Reminders from Notes, Calendar or other apps cannot display the special content;

f. Camera Quickstart button: Camera Quickstart button on the lock screen cannot be enabled;

g. Screenshot, Smart wake, Kids mode etc cannot be used(Note: After unlocking the screen, it will continue running if you have enabled Kids mode before reboot).

Warmly Tips: After unlocking, you will receive the notifications from apps normally. And in the lock screen interface again, you can also receive the notifications before unlocking.

Can I set up a contact number so that the finder of my phone can contact me?

1. Remove the contact and add it again;

2. Confirm whether the number is wrong.

If the issue still exists, please feel free to contact us.